FAQ
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Where is the best place to purchase tickets?
The most reliable way to secure your tickets is by booking directly through our official website at Great Journey There you’ll find up-to-date information, current offers, and any applicable discounts.
We strongly advise against arriving without a confirmed booking, especially during peak seasons, as seats fill up quickly.
For assistance, feel free to contact our reservation team.
What payment methods do you accept?
We accept secure online payments via Debit and Credit Cards.
Can I buy tickets through third-party platforms?
While possible, we highly recommend booking directly through our official website to avoid potential complications. Bookings made through unauthorized third parties may not be eligible for refunds if issues arise.
Can I reschedule my booking?
Yes, you can. Please contact our reservation team at least 48 hours before your scheduled departure to change your travel date.
Exceptions may apply under unavoidable circumstances such as severe weather, volcanic activity, government restrictions, or emergencies.
Cancellation Policy:
Full Refund: Cancellations made 48 hours or more before departure.
50% Refund: Cancellations made between 24–48 hours before departure.
No Refund: Cancellations made less than 24 hours before departure.
Refunds are processed through our payment provider and may take up to 14 days after approval. For a faster option, you may request a cash refund at our office.
Are there any travel restrictions for certain passengers?
According to our terms and conditions, travel by fast boat is not recommended for:
Infants under 3 years old
Passengers over 65 years old
Pregnant women
Individuals with heart or back conditions
Travel may still be permitted upon signing a disclaimer form, transferring all responsibility to the passenger. Please visit our office to complete this process.
What happens if the trip is canceled by the operator?
If we cancel a trip for valid reasons, we will transfer you to another available fast boat at no additional cost. Our team will coordinate the process to ensure a smooth and worry-free experience.
When is the best time to travel by boat?
Generally, the sea is calmer in the morning. If you have a connecting flight in Bali, we recommend taking an early boat to allow sufficient time for airport transfer and avoid traffic.
What time should I arrive at the harbor?
Please arrive at least 30 minutes before departure and present your valid ticket at the check-in counter.
How much baggage can I bring?
Each passenger may bring up to 2 pieces of luggage or a total of 25 kg free of charge.
Extra baggage will incur an additional fee according to our standard rates.
Luggage storage is available at our Bali office (subject to availability).
We are not responsible for loss or damage during inter-island transport.
Will someone help with my luggage?
Yes, our porters will assist with loading your luggage onto the boat. Please ensure all luggage is properly tagged.
Can I sit on the rooftop deck during the trip?
Yes, when sea conditions are good. Please follow the crew’s instructions and move inside if advised. Don’t forget sunscreen and sunglasses!
How long does the trip take?
Sanur → Nusa Penida / Lembongan: approx. 30–45 minutes
Nusa Penida / Lembongan → Gili Islands or Bangsal (Lombok): approx. 2–2.5 hours (depending on sea conditions)
Stops include Gili Trawangan, Gili Air, and Bangsal, each taking around 5–10 minutes for drop-off.
Land travel times vary by location. If you’ve booked transport with us, we’ll ensure timely arrival. If not, we recommend leaving your hotel 1.5 hours before departure.
What facilities are available on the boat?
Our boats are equipped with:
Comfortable seating
Air conditioning
Wi-Fi
Clean toilets
Professional crew and certified captains
Technical support and porters
What safety equipment is onboard?
All safety gear follows International Safety Management (ISM) standards, including life jackets, life rafts, fire extinguishers, and communication radios.
What if I get seasick?
You may request seasickness tablets at our office. Sitting near a window and bringing light snacks or fruit can also help reduce discomfort.
Are pets allowed on board?
For safety and comfort, pets are not allowed on board, as per Port Authority regulations.
Additionally, local rules prohibit animals from entering Gili Trawangan and Gili Air.
Exceptions may be considered with valid health documents and prior notice to our customer service team.
Can you pick us up and drop us off at our hotel in Bali?
Absolutely! We offer comfortable hotel pick-up and drop-off services across Bali.
You can add transport during your ticket booking on Great Journey or contact our reservation team.
Please note: each booking includes one pick-up location only.
What if I haven’t booked my hotel yet?
No problem — simply provide your hotel details once confirmed.
However, please inform us at least 24 hours before departure, otherwise transport cannot be guaranteed.
Can I use my own transport?
Yes, you’re free to arrange your own transportation.
However, booking through GreatJourney.id ensures peace of mind — we handle logistics and coordinate directly with our drivers.
If delays occur with our official transport, we’ll hold the boat for you.
Do you provide pick-up/drop-off service on the islands (Gili & Nusa Penida)?
Our transport service operates only in Bali.
In Nusa Penida or Nusa Lembongan, please coordinate directly with your accommodation.
In Gili Trawangan and Gili Air, motorized vehicles are prohibited — you can get around by bicycle or cidomo (traditional horse carriage).
What about transportation in Lombok?
From Bangsal Port, we suggest arranging transport through your hotel.
Ride-hailing apps like Grab or Gojek are not allowed to pick up passengers at the port, and prices from informal drivers may vary. Always confirm fares beforehand.
I have a flight later today. Will I make it on time?
We cannot guarantee timely arrival for same-day flights.
To avoid stress or delays, please schedule your boat at least one day before your flight, especially during peak season.
If same-day travel is unavoidable, share your flight details early so we can help arrange the earliest departure and airport transfer.